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How ib888 Protects Your Personal Data

Q: Can I request a copy of the personal data ib888 holds about me?

Yes. Email support@ib888.im with the subject line 'Data Access Request' from your registered address. We will confirm receipt within 24 hours and send you a structured copy of your records within 14 calendar days of your request.

Q: How do I ask ib888 to delete my personal data?

Send a deletion request to support@ib888.im. We will remove or anonymise your data once we have met mandatory retention requirements under Malaysian law. Note that deletion of your account data will close your ib888 account permanently.

Q: Who do I contact if I have a complaint about how my data was handled?

Contact our privacy team via live chat or at support@ib888.im. If your concern is not resolved to your satisfaction, you may escalate to the relevant Malaysian data protection authority, as available under local law where your access is permitted.

At ib888, we take your personal data seriously — this policy explains exactly what we collect, why we collect it, and how it is stored and used when…

Data collected with your consentEncrypted account storageYour right to access and correctMalaysian privacy standards appliedTransparent retention periods

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Data We Gather and Why We Use It

ib888 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with ib888, we collect identification details, contact information and transaction records linked to your chosen payment method — whether that is Touch 'n Go, GrabPay, Boost dan FPX. This data lets us process your deposits, verify withdrawals and keep your account

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secure. We do not sell your personal information to third parties. Aggregated, anonymised usage data may be used to improve how the platform performs for you. Our legal basis for processing is either your explicit consent or the need to fulfil our contractual obligations to you.
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You may withdraw consent at any time by contacting our support team, though doing so may affect your ability to use certain account features.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how your data is handled, or if you wish to submit a data access or deletion request, our privacy team is…

HOW WE SAFEGUARD YOU

Data Handling, Cookies and Account Security

Every layer of your ib888 account — from login to withdrawal — is protected by industry-standard encryption and access controls.

Encryption in Transit and at Rest

All data transmitted between your device and ib888.im is protected by TLS encryption. Stored account records — including payment references for Touch 'n Go, GrabPay and Boost — are encrypted at rest on our servers.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit. You can manage or disable non-essential cookies through your browser settings at any time without losing account access.

Account Security Measures

Two-step login verification is available on your account settings page. We recommend enabling it so that even if your password is compromised, no one else can access your account or your linked FPX or GrabPay wallet.

Data Retention Periods

We retain your account data for as long as your account remains active, plus the minimum period required by applicable Malaysian financial regulations. Once retention obligations are met, data is securely deleted or anonymised.

Who Has Access to Your Data

Only authorised ib888 staff whose roles require it can view your personal records. Payment processors handling Touch 'n Go, Boost dan FPX transactions receive only the transaction-level data needed to clear your deposit or withdrawal.

How to Request Changes or Deletion

You may request a copy of your data, ask us to correct inaccurate records, or request deletion by writing to [email protected]. We will confirm receipt within 24 hours and complete the request within 14 calendar days.

Common Questions About Your Privacy at ib888

Below you will find straightforward answers to the privacy questions our account holders ask most often. If your question is not covered here, reach out through live chat or email and we will clarify directly.

We collect your name, email address, date of birth, contact number and the payment method details you provide — for example, your Touch 'n Go or GrabPay account reference — so we can process transactions and verify your identity as required.

We do not sell your personal data. We share only the minimum necessary data with payment processors like FPX and Boost to complete transactions, and with identity-verification partners where local law requires it. All third parties are bound by confidentiality agreements.

Your data is kept for as long as your account is active and for the period required by Malaysian financial and regulatory rules after closure. Once those obligations expire, we delete or anonymise the records in a secure, irreversible manner.

Yes. Email [email protected] with the subject line 'Data Access Request' from your registered address. We will confirm receipt within 24 hours and send you a structured copy of your records within 14 calendar days of your request.

Send a deletion request to [email protected]. We will remove or anonymise your data once we have met mandatory retention requirements under Malaysian law. Note that deletion of your account data will close your ib888 account permanently.

We use essential cookies to keep your session active and optional analytics cookies to improve your experience. You can turn off non-essential cookies in your browser settings at any time; this will not prevent you from logging into your account.

Contact our privacy team via live chat or at [email protected]. If your concern is not resolved to your satisfaction, you may escalate to the relevant Malaysian data protection authority, as available under local law where your access is permitted.

How ib888 Protects Your Personal Data

Contact Us About Your Privacy

Data Handling, Cookies and Account Security

Encryption in Transit and at Rest

Cookie Policy

Account Security Measures

Data Retention Periods

Who Has Access to Your Data

How to Request Changes or Deletion

Common Questions About Your Privacy at ib888

01 What personal data does ib888 collect when I open an account?

02 Does ib888 share my data with third parties?

03 How long does ib888 keep my account data?

04 Can I request a copy of the personal data ib888 holds about me?

05 How do I ask ib888 to delete my personal data?

06 How does ib888 use cookies, and can I opt out?

07 Who do I contact if I have a complaint about how my data was handled?

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